1.1 This Shipping Policy applies to all Orders placed with Mad Witch Limited.
1.2 By placing an Order, the Customer agrees to the terms outlined in this policy.
1.3 The Company reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will apply to Orders placed after the updated policy is published.
2. Shipping Areas
2.1 Mad Witch Limited ships Goods within the UK and internationally where permitted.
2.2 Some destinations may have restrictions or additional charges. Contact us for details about shipping availability to specific locations.
3. Shipping Costs
3.1 Shipping costs are calculated based on the Goods’ weight, dimensions, and destination.
3.2 The Customer will be informed of the shipping charges when placing the Order.
3.3 For international shipments, additional customs duties, taxes, or fees may apply and are the Customer’s responsibility.
4. Shipping Methods and Delivery Times
4.1 The Company partners with reliable courier services to ensure efficient delivery.
4.2 Estimated delivery times are as follows:
Standard UK Shipping: “3–5 working days”
International Shipping: “7–14 working days”
4.3 Delivery times are estimates and may vary due to factors beyond the Company’s control, such as weather, customs delays, or courier service disruptions.
5. Order Processing
5.1 Orders are processed Monday through Friday (excluding public holidays).
5.2 Orders placed before 2 PM will be processed on the same day. Orders placed after this time will be processed on the next working day.
5.3 Once the Order has been dispatched, the Customer will receive a confirmation email.
6. Delivery and Risk of Loss
6.1 Risk in the Goods passes to the Customer upon delivery to the specified address.
6.2 The Customer is responsible for ensuring that the delivery address provided is accurate and accessible.
6.3 If delivery is unsuccessful due to incorrect or incomplete address information, the Customer may be charged additional fees for re-delivery.
7. International Shipping and Customs
7.1 For international shipments, the Customer is responsible for complying with local import regulations and paying any applicable customs duties or taxes.
7.2 The Company is not responsible for delays caused by customs clearance processes.
8. Damaged or Missing Goods
8.1 The Customer must inspect the Goods upon delivery and report any damages or shortages within 3 days.
8.2 If Goods arrive damaged, the Customer must provide photographic evidence and notify the Company immediately to arrange a resolution.
8.3 Claims for missing or damaged Goods will not be accepted beyond the specified time frame.
9. Undelivered or Lost Packages
9.1 In the event of an undelivered or lost package, the Company will work with the courier to investigate and resolve the issue.
9.2 Refunds or replacements for lost packages will be provided only after the investigation is concluded and confirmed by the courier.
10. Contact Information
For questions or concerns regarding shipping, please contact us: Email:sales@themadwitch.co.uk
Mad Witch Limited aims to provide efficient and reliable shipping services to its Customers. By placing an Order, the Customer agrees to this Shipping Policy.
